Customer Service Representative (Remote)

ABC Legal Services

7h • Remote

About The Position

The Customer Support Specialist at ABC Legal Service is responsible for addressing and resolving all customer questions and issues to provide the best possible customer experience. This role involves correcting errors, following up with process servers, advancing orders, and providing information and updates. The specialist will collaborate with other teams to ensure all necessary tasks on orders are completed. This customer-focused position demands diplomacy, the ability to think quickly, and maintaining composure while managing multiple priorities simultaneously. This is a remote position, but the candidate must be located in Virginia.

Requirements

• High school diploma or GED required
• 1-3 years of customer support or call center experience assisting customers over the phone
• Technology Driven
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

Nice To Haves

• Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred

Responsibilities

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Benefits

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees