Customer Service Representative

PRESCO POLYMERS OPCO INC•Sherman, TX

14d•$23 - $26•Onsite

About The Position

Tier 1 Customer Service Representatives are responsible for high-volume order entry and basic customer interactions. They serve as the primary point of contact for incoming customer purchase orders, inquiries, and requests. The focus of this role is speed, accuracy, and professionalism while following established processes and procedures.

Requirements

High school diploma or equivalent required
Strong data entry and 10-key skills
Proficiency with Microsoft Office and business systems
Ability to work in a fast-paced environment
Strong data entry and attention to detail
Ability to manage high-volume order entry
Customer service orientation
Time management and organization
Clear verbal and written communication
Ability to follow established procedures and workflows
Basic problem solving and decision making
Team collaboration

Nice To Haves

Previous customer service or administrative experience preferred

Responsibilities

Enter and process customer purchase orders accurately and efficiently
Handle incoming customer calls and emails related to order status, basic product questions, and order entry
Verify pricing using approved pricing files and established procedures
Create and manage Salesforce cases for customer inquiries and order requests
Maintain accurate documentation of customer interactions
Follow established communication procedures, guidelines, and policies
Coordinate with internal departments such as sales, production, and shipping as required
Identify issues requiring escalation and route them to Tier 2 Customer Service Representatives
Maintain professionalism and positive relationships with internal and external customers
Meet order processing accuracy and productivity expectations