Customer Service Representative
About The Position
The Customer Service Representative assists Ticketing Services Management with Customer Service operations and works in the Ticketing Call Center, the Calderwood Pavilion, and Huntington Theatre Ticketing Offices fielding patron inquiries and processing ticket orders. The Huntington expects employees to adhere to Huntington policies and procedures; work in a safe manner; perform duties as workload necessitates; maintain a positive and respectful attitude; communicate regularly with supervisor about department issues; demonstrate efficient time management and prioritize workload; demonstrate regular and consistent attendance and punctuality; meet department productivity standards; participate in Huntington events as needed or required; and complete other duties as assigned.
Requirements
- Previous Ticketing Office experience or equivalent work experience preferred
- Strong organizational skills.
- Typing requirements, as well as data entry knowledge.
- Knowledge of computer operations including computerized ticketing system, spreadsheet programs, and word processing are a plus.
- Must be able to deal with high-energy situations while continuing to provide superior customer service.
- Effective written and verbal communication is essential.
- The physical requirement of the office requires that candidates be able to remain organized and composed during frequent telephone interruptions.
- This job requires working in an office.
- The Huntington has multiple workspaces and venues and this position sometimes requires traveling between these locations during the workday.
Nice To Haves
- Knowledge of computer operations including computerized ticketing system, spreadsheet programs, and word processing are a plus.
Responsibilities
- Facilitates telephone and window sales for Huntington Theatre Company and Boston Theatre Scene, processes season and single ticket orders, exchanges, and FlexPass redemptions.
- Provides information, customer service, and problem resolution for theatre patrons.
- Assists with season ticket processing during peak season ticket periods.
- Maintains accurate Ticketing Office records and processes information in a timely manner.
- Deals efficiently, accurately, and courteously with any season and single ticket patron needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
