Bilingual Customer Service Representative (Spanish/English) – Streator, IL

AllianceOne • Streator, IL

20h • Onsite

About The Position

AllianceOne, a subsidiary of Teleperformance, is hiring Call Center / Collections Representatives who are bilingual in Spanish and English. This onsite role in Streator, IL, involves connecting with customers to resolve delinquent account issues, providing guidance, options, and support to help them get back on track. The position requires balancing customer needs with business objectives while delivering a positive, respectful, and solution-focused experience. Bilingual candidates are prioritized.

Requirements

• Customer service experience (call center or collections preferred)
• Fluent in English and Spanish (preferred and prioritized)
• Strong communication and negotiation skills
• Ability to multitask across systems while speaking with customers
• Reliable attendance and strong work ethic
• Problem-solving and critical thinking skills
• Basic computer and typing skills
• Team-oriented with the ability to work with diverse customers
• Background check required

Responsibilities

• Work directly with customers to find realistic repayment solutions
• Provide guidance, options, and support to help customers get back on track
• Deliver a positive, respectful, and solution-focused experience
• Balance customer needs with business objectives

Benefits

• Medical, Dental, Vision Insurance
• HSA/FSA options
• Generous Paid Time Off
• Optional Daily Pay
• Employee Assistance Program (EAP)
• 401(k) after 90 days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees