Customer Service Representative
About The Position
AnswerAide is actively seeking an enthusiastic full-time, part-time, and on-call Answering Service Agent to provide quality customer service. Are you a people person who enjoys talking on the phone? Can you provide quality customer service? Do you want to work for a supportive and growing company? If so, please continue reading! This phone operator position earns a competitive wage based on your skills. We provide great benefits and perks, including medical, dental, vision, short-term and long-term disability, life insurance, and paid time off (PTO). If this sounds like the right customer service opportunity as a phone operator for you, apply today! ABOUT ANSWER AIDE AnswerAide is a dedicated provider of 24/7 telephone answering services and customer service outsourcing for businesses. Our superb team handles the after-hours and overflow phone calls, customer service outsourcing, and other administrative tasks when needed for our clients. Our services help various companies stay at the top of their industries because of the excellent support their customers receive. We strive to create the best experience for every caller by treating them like our own customers, and we treat our own customers like they are family. Our team always goes the extra mile to ensure that all calls are handled professionally. Customer service training is provided to all employees so that everyone can give the highest quality of service. Our business wouldn't thrive without our employees, and we like to show them our appreciation by offering a positive work environment and exceptional benefits!
Requirements
- Resident of AL, FL, GA, or TX
- Ability to type 40+ words per minute with minimal errors
- Ability to follow instructions
- Must be able to multitask (talk, type, and follow scripting verbatim)
- Strong customer service skills
- Strong computer skills
- PC w/ Windows 11
- Memory (RAM): 8GB minimum
- Hard Drive: 100 GB minimum available space
- PC should be less than three years old
- High-speed internet with a minimum of 50 Mbps download speed, with low latency. No wireless, cellular, satellite, or Wi-Fi connections
- Excellent verbal and written communication skills
- Ability to maintain professionalism and use a clear speaking voice on the phone
- Ability to balance multiple tasks at once while demonstrating good time management
- Upbeat, enthusiastic, and friendly personality
- Detail-oriented
Nice To Haves
- Being bilingual is a plus
Responsibilities
- Receiving inbound calls
- Placing outbound calls
- Collecting customer data
- Providing basic information about services and support
- Taking accurate notes and detailed messages
- Scheduling appointments for customers
- Processing orders and payments
- Documenting and reporting all calls to the appropriate business
Benefits
- Medical
- Dental
- Vision
- Short-term disability
- Long-term disability
- Life insurance
- Paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
