Customer Service Representative - Lenoir City, TN

Hubbell Incorporated•Lenoir City, TN

About The Position

The Customer Service Representative builds and maintains customer relationships and serves as the first point of contact for customers. The role acts as the Hubbell Utility Solutions lead for organizing and preparing quotation proposals, reviewing customer orders for acceptance, and coordinating technical and commercial requirements. It provides support and backup to field sales and customers on product needs and ensures timely, successful delivery of solutions according to customer needs and objectives. The representative also researches and resolves accounts receivable issues and investigates and resolves issues related to returned goods. The position owns a set of accounts or a territory, provides outstanding service, and identifies opportunities to grow the account base in collaboration with sales teams. It coordinates among Engineering, Marketing, Field Sales, and customers on product requirements, applications, and problems. The role is based in Lenoir City, Tennessee.

Requirements

High school diploma.
Ability to travel on business-related trips.
Ability to move to various locations within the company.
Ability to communicate effectively.
Ability to work on a personal computer or other related equipment as required.
Excellent listening, negotiation, and presentation skills.
Excellent verbal and written communication skills.
Ability to manage multiple projects at a time while paying strict attention to detail.

Nice To Haves

BA/BS in Business or a related Marketing field.
Two to four years of customer service experience.

Responsibilities

Own a set of accounts or territory and provide outstanding customer service.
Review quotation requests promptly, obtain competitive feedback when available, and submit requests to business units with relevant comments as appropriate.
Organize and review bids with special or non-standard commercial requirements, recommend modifications, and obtain approvals.
Liaise among Engineering, Marketing, Field Sales, and customers regarding product requirements, application questions, and problems.
Prepare final quotations for customers, organizing commercial and technical requirements.
Identify and grow opportunities within the account base and collaborate with sales teams to support growth.
Review purchase orders to ensure requirements are defined and documented, resolve differences before order entry, and confirm the company can meet contractual requirements.
Discuss important quotations, significant purchase orders, returned-goods requests, and other important transactions with CSS, TM, and RVP.
Coordinate resolution of customer complaints, warranty replacements, returned goods, and discrepancies.
Resolve credit and accounts receivable issues.