Customer Service Representative

Mesa Energy Systems•Las Vegas, NV

21d•Onsite

About The Position

We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems. The Customer Service Representative will follow up on existing accounts attend On-Site Kick-Offs and assist with contract renewals. This position is responsible for strengthening customer relationships by ensuring customers feel valued, heard, and supported. Success will be measured by improved customer retention, increased customer awareness of Mesa’s service offerings, and additional service opportunities generated through proactive communication and account support, which will be accomplished by evaluating our performance in communication, documentation, thoroughness, site surveys, technician performance, timeliness, and sense of value.

Requirements

Bachelor’s Degree or equivalent experience.
MS Word, Excel, Outlook, and PowerPoint skills
Prior exposure to HVAC and mechanical equipment is beneficial
Must have strong verbal and listening communication skills and excellent telephone etiquette as well as professional friendly demeanor.
The ability to solve problems and act with appropriate urgency
Must have a valid driver’s license.

Responsibilities

Gain insight into our service performance
Document, with accuracy, customer responses and your impressions from these visits
Perform site surveys and other types of checks to ensure our quality
Present current service offerings and enhanced PM services when given the chance
Report all findings, customer opinions, pictures, and results to company leadership
Monitor all maintenance data to proactively respond to situations before the customer calls us
Be a positive influence in representing EMCOR/Mesa Energy Systems to our contract customers and as a fellow member of the contracts team.
Perform other duties as assigned.