Customer Service Representative

WNM Communications • Cliff, NM

20h • Onsite

About The Position

The Customer Service Representative is involved in all aspects of customer relations, from the initial contact to assisting with inquiries and problems in service, billing, nonpayment, and final disconnection of an account and maintains an effective working relationship with other staff to respond to service requests and billing problems and maintaining subscriber records including posting customer payments to proper accounts. Duties may be added or taken away at any time at Management Discretion. Employees normally work eight hours per day, however, additional hours may be required to meet needs of the business. Working with computer terminals and other office equipment is required. Adheres to safe work practices. May require traveling out of town for training if necessary.

Requirements

• Working knowledge of order entry and billing systems (MACC) preferred.
• Working with computer terminals and other office equipment is required.
• May require traveling out of town for training if necessary.

Nice To Haves

• Working knowledge of order entry and billing systems (MACC) preferred.

Responsibilities

• Involved in all aspects of customer relations, from initial contact to assisting with inquiries and problems in service, billing, nonpayment, and final disconnection of an account.
• Maintains an effective working relationship with other staff to respond to service requests and billing problems.
• Maintains subscriber records including posting customer payments to proper accounts.
• Adheres to safe work practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed