Customer Service Representative
About The Position
The Customer Service Representative is responsible for key account management, inside sales duties, interface with planning/scheduling/operations and customer interfacing. Amphenol Fiber Systems International (AFSI) is a full service fiber optic company specializing in the fabrication and manufacture of fiber optic connectivity products and systems. Our commitment to technical excellence makes us an industry leader in producing sophisticated products and professional technical assistance in the fiber optic industry. AFSI, located in Allen, Texas, has and will continue to base its strategy on technical and application support, quality assurance, product performance and value.
Requirements
- Strong technical aptitude with the ability to navigate and manage data within ERP/customer order systems
- Highly organized and detail-oriented, with solid project management and prioritization skills
- Ability to manage multiple tasks effectively in a high-volume, fast-paced environment
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Strong customer service mindset with a focus on responsiveness and problem-solving
- Excellent verbal and written communication skills, with the ability to work across functions, management levels, and global customers
- Flexible and responsive to business needs, including occasional extended or non-standard hours
- Ability to work effectively in a team-oriented environment
- Minimum of two years’ experience in an administrative function
- U.S. Citizen or Permanent Resident to satisfy AFSI ITAR requirements
Nice To Haves
- Bachelor’s degree in business administration preferred
Responsibilities
- Prepare and deliver quotations for existing products and customers; follow up in a timely manner
- Serve as the primary point of contact for assigned key accounts
- Support achievement of key account performance metrics and scorecards
- Partner with Regional Sales Managers to drive revenue growth, particularly within key accounts
- Support efforts to improve and maintain on-time delivery (OTD)
- Accurately enter and manage complex sales data in internal systems, including quotes, orders, BOMs, RMAs, and customer/vendor information
- Respond promptly and professionally to customer inquiries, including quote status, order status, expedites, changes, and documentation requests
- Provide administrative support to Regional Sales Managers and Applications Engineers
- Collaborate with inside sales support to ensure efficient and accurate order processing
- Travel occasionally for customer visits and trade shows as needed
- Communicate effectively with customers, vendors, and internal teams across a range of roles and styles
- Perform other related duties to support the sales environment as required and assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
