Customer Service Representative

LAZ Parking • Dana Point, CA

5d • Onsite

About The Position

The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients. This role requires someone who is charismatic, full of energy, and happy to help in any way they can. The ideal candidate is responsible, reliable, and can remain calm and effective under pressure, preferring challenging situations to showcase their problem-solving skills. Proficiency in basic computer skills, particularly with a parking revenue control system, is necessary. The role requires the ability to work independently or with supervision, communicate professionally, be open to feedback, and demonstrate a sense of urgency. Excellent team building and interpersonal skills are essential, as is the ability to be a team player and motivate others.

Requirements

• Proficient in basic computer skills in the parking revenue control system
• Able to work with or without supervision
• Able to communicate professionally and effectively.
• Open to feedback, differing opinions and other points of view.
• Timely and demonstrates sense of urgency.
• Excellent team building and interpersonal skills.
• A team player and can help motivate your team.
• Strong customer service experience.
• Willingness to be flexible, work multiple facility locations.
• Ability to handle challenging and at times, emotionally charged situations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
• Willingness to work in the elements – heat, wind, rain, etc.
• Ability to lift, push and pull at least 10 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

Nice To Haves

• Cash handling experience is preferred but not required.
• Parking industry experience is preferred but not required.

Responsibilities

• Greet customers by name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Assist customers in lobbies, lanes, and in the parking office; help direct traffic.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
• Add/delete accounts, and key in required information from monthly applications in the parking revenue control system.
• Assist with cashiering functions as needed.
• Oversee general maintenance of the garage – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.
• Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
• Complete other related duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED