Customer Service Representative

Pacific Coast Building Products•Lincoln, NE

9d•Onsite

About The Position

Gladding McBean in Lincoln, CA is a manufacturer of vitrified clay pipe for sewers, clay roof tile, piazza clay floor tile, glazed terra cotta pottery, architectural terra cotta, sacked mortar clay, chimney tops and caps. We are a proud member of the Pacific Coast Building Products Family of Companies. This position supports the Roof Tile, Terra Cotta and Garden Pottery Sales Representatives and customers; and is responsible for supporting and demonstrating the Core Values of Integrity, Safety, Respect, Customer Focus, Quality, Innovation and Financial Success. Performs other related duties as assigned.

Requirements

High school education or equivalent
SAP experience required.
Intermediate Excel knowledge required
Two years Inside Sales Support experience and one-year experience in construction/transportation industry required.
Solid organizational skills and the ability to multi-task required.
Ability to work in a fast-paced environment.
Training and experience are interchangeable on a year-for-year basis.
On-the-job training required to perform duties above.
Must be able to communicate with peers, customers, and superiors effectively and professionally.
Requires good reading, writing and mathematical skills.
Ability to operate automobile, personal computer, printer, calculator, copier, facsimile machine, and any other equipment required to perform duties.
Predictable and Regular attendance is required.

Nice To Haves

Knowledge of construction, working knowledge of roof tile and code standards preferred.

Responsibilities

Maintains contact and provides internal support to Inside and Outside Sales Reps.
May contact customers by telephone.
Prepares samples for customers and potential customers as requested.
Performs assistance with job quotes, order processing, production tracking, deliveries, and job reconciliation/closeouts.
Answers customers inquiries by telephone.
Attends in-house sales meetings.
Performs required paperwork and maintains job order file.
All other duties and responsibilities assigned from time to time by the company or its designated representatives.
Attends safety meetings and abides by all safety rules set forth by company and governmental regulatory agencies; ensures that hazardous conditions are reported and corrected.
Predictable and Regular attendance is required.