Customer Service Representative - Tesla Collision Repair - No Weekend

Murray's Group - CARSTAR/Fix•Des Moines, WA

2d•$21 - $24•Onsite

About The Position

Murray’s Collision Group is seeking an experienced Customer Service Representative to be the operational backbone of their Des Moines collision repair facility, which is their highest-volume location and a designated Tesla repair center. This role will also support their Burien satellite location, requiring strong organizational and communication skills. The position is coordination-heavy and involves customer communication, insurance claim processing, and shop workflow. The ideal candidate will be comfortable interacting with insurance adjusters over the phone and assisting customers face-to-face with an unfamiliar process.

Requirements

1–2 years of customer service experience in a professional office, high volume call center, medical, legal, automotive, or similar environment
Comfort managing multiple concurrent tasks and priorities
Strong written and verbal communication
Proficiency in Microsoft Office
Valid driver’s license with an insurable driving record
Professional appearance and demeanor

Nice To Haves

Experience with CCC ONE or other shop management systems is a plus

Responsibilities

Check customers in for repairs, collect signed authorizations, and document vehicle condition at drop-off
Create Repair Orders (ROs) and prepare complete file documentation
Coordinate DRP assignments and communicate with insurance carriers as needed
Educate customers on the repair process – insurance claims, rental coordination, payment procedures, and timelines
Attend daily production meetings and provide customers with accurate repair status updates via phone, text, or email
Schedule estimate appointments and vehicle drop-offs
Print final bills and warranties, explain warranty coverage, and collect payment at delivery
Capture Google reviews and encourage customer feedback
Maintain an organized front office and manage multi-line phone calls throughout the day