Customer Service Representative

Air Techniques Inc•Melville, NY

9d•Onsite

About The Position

Customer service plays a key role in our company success by directly helping our customers. The Customer Service Representative is primarily responsible for supporting customers (dealers/distributors, sales representatives, and end-users) Help build our reputation as the premier provider of dental products and solutions.

Requirements

2 years prior call center environment experience
Proficient in English for professional environment, both verbal and written
Ability to work with different types of personalities in a professional, positive manner.
Clearly communicate and articulate via phone and email.
Professional attitude in following protocol and guidelines of the company
Experience in moderate to high pressured environments
Exceptional attention to detail
Demonstrated ability of follow up skills.
The ability to multi-task and closely follow a schedule.
Efficient in Microsoft office programs, i.e., excel.

Nice To Haves

Freight and logistics experience a plus
Dental industry or similar customer support experience a plus and experience using web-based service and/or e-Commerce tools (i.e., ERP program for order processing, Salesforce, Word, or MS Excel)

Responsibilities

Manage all aspects of customer inquiries and requests to include product selection, sample and catalog requests, non-stock items, basic returns, price quotes, special pricing, and status of orders.
Handle requests for domestic and international customers.
Work closely with our sales team.
Consignment coordination
Assist in organizing freight requirements for international shipments.
Provide information regarding products and promotional opportunities to customers.
Communicate with clients via phone and email using proper phone and email etiquette.
Maintains established performance levels set by company.
Builds rapport and trust with clients to maximize customer loyalty.
Demonstrate competency in products and services as offered by Air Techniques.
Continue to improve product knowledge and customer service skills.
Complies with all company policies and procedures.
Follow up to make sure all orders ship in a timely manner and follow up on any out-of-stock issues.
Maintain regular work attendance and punctuality.
Assist other departments when the need arises.
On-site position with the occasional need for overtime or weekends.
Performs other duties as assigned.