Customer Service Representative

South Shore Health • Weymouth, MA

18h • Onsite

About The Position

Customer Service Representatives represent South Shore Hospital, and Answering Service clients by answering live telephone calls professionally, accurately, and efficiently. CSRs will provide callers with exceptional customer service and demonstrate call control while maintaining a high level of professionalism with each interaction including emergency scenarios. South Shore Health is a not-for-profit, charitable health system offering primary and specialty care, hospital care, home health and community care, emergency and urgent care, and preventative and wellness services. We are the largest independent health system in Southeastern Massachusetts. South Shore Health brings together like-minded people who work “As One” toward a common goal of providing exceptional care the people of our region deserve. We unite top-caliber talent, technology, and service with the wishes and personal needs of patients and their families to develop individualized treatment plans.

Requirements

• Customer service experience required.
• Ability to thrive in a fast-paced medical environment.
• Excellent spelling, communication and grammar skills.
• Maintain the ability to multi task and toggle between multiple screens seamlessly.
• Knowledge of typing/data entry (30 wpm), and working knowledge of Windows / Microsoft Office Suite.

Nice To Haves

• Healthcare experience preferred.
• Medical Terminology knowledge preferred.

Responsibilities

• Manages internal and external calls for South Shore Hospital and the Brigham and Women / Dana Farber's Cancer Center in Clinical Affiliation with South Shore Hospital.
• Provides call support, customer care, and emergency notifications for Answering Service clients including Physician offices and Internal Departments.
• Provides class/program registration for all Brigham and Women's Cancer Center in Clinical Affiliation with South Shore Hospital educational programs and South Shore Hospital's Community Benefits Programs.
• Monitors alarm systems and code systems.
• Actively participates in Information Center Continuing Education programs.
• Demonstrate technical knowledge to support common Customer Support Center calls during times of peak call volume and while supporting after-hour calls.
• Information Center disaster recovery procedures.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees