Customer Service Representative - Inline Warehouse & Ice Warehouse - Alpharetta, GA
About The Position
Our Customer Service team is at the heart of every great customer experience. We're looking for reliable, personable individuals who enjoy helping others and are passionate about building lasting relationships with our customers. Whether assisting customers over the phone, through live chat, or via email, you'll provide knowledgeable guidance, answer questions, solve problems, and help customers find the products that best fit their needs. Success in this role comes from a genuine desire to help people, strong communication skills, and the ability to think critically and resolve issues with confidence and empathy. Every interaction is an opportunity to earn a customer's trust and reinforce the exceptional service Sports Warehouse is known for. If you're a positive team player who thrives in a fast-paced environment, enjoys learning about various sporting goods products, and takes pride in delivering outstanding customer experiences, we'd love to have you join our team.
Requirements
- Ability to understand and calmly address customer needs, concerns, and complaints effectively.
- Ability to learn and use new technology quickly.
- In-depth understanding of the products or services the company offers to effectively assist customers.
- Ability to learn about new products, services, or updates as needed.
- Proficient in Microsoft Office Suite.
- Demonstrate ability to learn new software applications.
- Communicate clearly and professionally during conversations.
- Demonstrate active listening skills.
- Approach problem-solving with creativity and innovation.
- Exhibit a professional demeanor in all interactions.
- Interpret and execute written and verbal instructions accurately.
- Follow directions well and gain clarification as needed.
- Adapt to new circumstances and execute multiple tasks and deadlines.
- Excellent organizational skills.
- Maintain focus, attention to detail effectively.
- Work independently and remain motivated.
- Recognize when to seek assistance and collaborate effectively.
- Foster a positive attitude and strong work ethic, contributing actively within a team.
- Maintain a standard of conduct that will maintain an orderly and productive workplace.
- Ability to work a scheduled shift and maintain regular attendance in accordance with company policies.
- Ability to adapt to changing job duties and business needs.
Nice To Haves
- Has first-hand experience playing ice/roller hockey or roller derby.
- Experiential knowledge of sport specific products, their purpose and benefits.
- Ability to multi-task and remain composed under pressure.
- Bring a positive attitude and strong work ethic to the workplace.
Responsibilities
- Serve as a direct point of contact between the company and customers.
- Build strong connections with both new and existing customers by supporting their needs through various communication channels in a professional and timely manner.
- Assist customers over the phone, through live chat, or via email.
- Provide knowledgeable guidance, answer questions, and solve problems.
- Help customers find the products that best fit their needs.
- Think critically and resolve issues with confidence and empathy.
- Deliver friendly, professional and helpful support to all customers and assist in meeting needs or exceeding their expectations.
- Problem solve and utilize available resources to locate answers to product/order questions.
- Demonstrate a comprehensive understanding of current company policies, procedures, products and services.
- Be flexible during busy times by helping fellow co-workers and function as part of a team.
- Continually learn and develop skills relevant to the role.
- Uphold standards of safety and cleanliness in the work environment.
- Practice good judgement in actions and decision making.
- Abide by all Sports Warehouse policies and procedures.
- Demonstrate a sense of pride in your work and represent Sports Warehouse in a favorable manner.
- Other duties deemed necessary to support daily operations of Sports Warehouse.
Benefits
- Medical, dental, and vision insurance
- Life insurance
- Short-term disability coverage
- Paid vacation
- Paid sick time
- 401(k) retirement plan
- Profit-sharing program
- Employee discounts across all Sports Warehouse brands
- Complimentary access to our on-site fitness facility
- Career growth and development opportunities
- Employee appreciation events and team celebrations
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
