Tennis Enthusiast - Customer Service Representative - Tennis Warehouse - Alpharetta, GA

Sports Warehouse, Inc.•Alpharetta, GA

2d•$16 - $18•Onsite

About The Position

Our Customer Service team is at the heart of every great customer experience. We're looking for reliable, personable individuals who enjoy helping others and are passionate about building lasting relationships with our customers. Whether assisting customers over the phone, through live chat, or via email, you'll provide knowledgeable guidance, answer questions, solve problems, and help customers find the products that best fit their needs. Success in this role comes from a genuine desire to help people, strong communication skills, and the ability to think critically and resolve issues with confidence and empathy. Every interaction is an opportunity to earn a customer's trust and reinforce the exceptional service Sports Warehouse is known for. If you're a positive team player who thrives in a fast-paced environment, enjoys learning about various sporting goods products, and takes pride in delivering outstanding customer experiences, we'd love to have you join our team. Purpose of Position Serve as a direct point of contact between the company and customers. Build strong connections with both new and existing customers by supporting their needs through various communication channels in a professional and timely manner.

Requirements

Ability to understand and calmly address customer needs, concerns, and complaints effectively.
Ability to learn and use new technology quickly.
In-depth understanding of the products or services the company offers to effectively assist customers.
Ability to learn about new products, services, or updates as needed.
Proficient in Microsoft Office Suite.
Demonstrate ability to learn new software applications.
Communicate clearly and professionally during conversations.
Demonstrate active listening skills.
Approach problem-solving with creativity and innovation.
Exhibit a professional demeanor in all interactions.
Interpret and execute written and verbal instructions accurately.
Follow directions well and gain clarification as needed.
Adapt to new circumstances and execute multiple tasks and deadlines.
Excellent organizational skills.
Maintain focus, attention to detail effectively.
Work independently and remain motivated.
Recognize when to seek assistance and collaborate effectively.
Foster a positive attitude and strong work ethic, contributing actively within a team.
Maintain a standard of conduct that will maintain an orderly and productive workplace.
Uphold standards of safety and cleanliness in the work environment.
Practice good judgement in actions and decision making.
Abide by all Sports Warehouse policies and procedures.
Demonstrate a sense of pride in your work and represent Sports Warehouse in a favorable manner.
Other duties deemed necessary to support daily operations of Sports Warehouse.

Nice To Haves

Enjoy playing recreational or competitive tennis.
Experiential knowledge of sport specific products, their purpose and benefits.
Deliver friendly, professional and helpful support to all customers and assist in meeting needs or exceeding their expectations.
Possess excellent verbal and written communication skills.
Problem solve and utilize available resources to locate answers to product/order questions.
Demonstrate a comprehensive understanding of current company policies, procedures, products and services.
Be flexible during busy times by helping fellow co-workers and function as part of a team.
Have the ability to multi-task and remain composed under pressure.
Continually learn and develop skills relevant to the role.
Bring a positive attitude and strong work ethic to the workplace.

Responsibilities

Serve as a direct point of contact between the company and customers.
Build strong connections with both new and existing customers by supporting their needs through various communication channels in a professional and timely manner.
Assist customers over the phone, through live chat, or via email.
Provide knowledgeable guidance, answer questions, and solve problems.
Help customers find the products that best fit their needs.
Install strings according to racquet specifications.
Identify possible damage or defects to racquets and/or strings and make an assessment of the necessary corrective actions.
Repair and/or replace accessories as needed.