Customer Service Representative

Terex Corporation•Louisville, KY

11d•Onsite

About The Position

Join our team at Louisville Business Park and embark on an exciting opportunity as we seek a skilled and dedicated Customer Service Representative (CSR) who will provide top-notch support to the worldwide Terex dealer network, addressing orders, enquiries, and essential business requirements. This role requires tenacity, diligence, resolve, determination, and perseverance. A strong work ethic, willingness to grow, and the ability to follow processes without shortcuts are essential to providing excellent service. At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.

Requirements

High School Diploma or GED required. Any combination of education and experience that provides the required knowledge, skills and abilities necessary to perform the duties of this position will be considered.
Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint).
Three + years experience in a customer service & team oriented environment; preference for experience in specialized call center w/strong orientation for prompt accurate response.

Nice To Haves

Experience working within a busy office environment.
Ability to meet deadlines.
Excellent organizational skills and ability to prioritize workload using own initiative.
Excellent verbal and written communication skills.
Must have the ability to be a good listener.
Excellent telephone manner.
Experience using ERP or CRM systems is preferred.

Responsibilities

Provide a world-class level of Customer Service.
Provide effective customer solutions.
Manage dealer orders and parts Helpdesk tickets.
Address pricing and availability enquiries.
Liaise with internal departments and external suppliers.
Communicate efficiently and professionally with the dealer network, acting primarily as a virtual assistant.
Participate in customer service calls and identify areas for improvement.
Work as part of a team.
Process sales orders, returns, and service requests with accuracy and efficiency.
Monitor open orders and follow up on pending items to ensure timely fulfilment.