Customer Service Representative - Part Time

ADF Medical Services Inc. • Mountain View, CA

2d • Remote

About The Position

We're hiring a friendly and reliable Part Time Customer Service Representative to support our patients and clients with exceptional service. If you're looking for flexible part time work with a growing medical services company — this opportunity is for you.

Requirements

• Exceptional service skills
• HIPAA guidelines knowledge

Nice To Haves

• Friendly and reliable demeanor

Responsibilities

• Handle patient and client inquiries via phone, email, and chat channels
• Provide accurate information on services, appointments, billing, and general support
• Resolve customer concerns and complaints with empathy and professionalism
• Document all interactions accurately in our CRM and support systems
• Follow up with patients and clients to ensure full resolution and satisfaction
• Escalate complex or sensitive issues to the appropriate department
• Maintain strict patient confidentiality in accordance with HIPAA guidelines
• Meet part time shift requirements and service quality standards

Benefits

• Competitive part time pay
• Flexible scheduling
• Paid time off
• Paid holidays
• Opportunity to transition to full time employment
• Supportive and collaborative remote team environment
• Career growth opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees