Customer Service Representative

SAIT • Calgary, AB

17d • $21

About The Position

SAIT’s Office of the Registrar guides students through every stage of their academic journey, from admission to graduation while serving as stewards of student data and ensuring academic integrity through policy compliance. Join a team dedicated to supporting and empowering current and future students as they work toward their educational and career goals.

The Opportunity
Job classification: A5019 - Customer Service Representative
# of positions: 3
Hourly rate: $20.87
Contract length: 6 months
Deadline to apply: 4:00PM, April 22, 2026
The primary purpose of this role is to respond to student inquiries. Exceptional service is at the core of this role. As the first point of contact for SAIT, this individual will be accountable to provide consistent and reliable information.

The ability to remain calm and patient after many hours of serving students and the public will be required. The ability to communicate complex information to a diverse group of individuals will be essential. Conflict resolution will be a requirement of success in this role.

This individual is a generalist, providing a broad range of general information for prospective and current students and assisting with basic registrar office transactions including course registrations, adding, dropping and withdrawing courses as well as programs for students. They support students with admissions questions and basic troubleshooting.

Requirements

• A minimum of two (2) years of post‑secondary education experience is preferred
• A minimum of two (2) years of customer service experience, or an equivalent combination of education and relevant experience
• Strong oral and written communication skills in English
• Demonstrated ability to manage and resolve conflict in a respectful and effective manner
• Experience contributing to a welcoming, respectful, and community‑focused environment that supports connection, collaboration, and a strong sense of belonging
• Excellent organizational, prioritization, and time‑management skills

Nice To Haves

• Completion of a post‑secondary diploma is considered an asset

Responsibilities

• Respond to student inquiries in person, online, and on the telephone.
• The vast majority of this role will be responding to student inquiries in a call centre environment and on a front line.
• Reply to email inquiries in a polite and professional manner.
• CSR’s will be expected to respond to an average of between 30 and 40 student interactions daily.
• CSR’s will conduct outbound call campaigns to support department KPI’s, including encouraging registration or fee payment.
• Create and build a respectful working environment using professional language, tone, and communication with our diverse body of clients.
• Expectation of a commitment to intercultural communication. Demonstrate respect for all individuals. Foundational understanding of equity, diversity, and inclusivity and commitment to ongoing learning.
• In depth understanding of the student cycle. Knowledge of SAIT academic policies and procedures and the ability to interpret and communicate them to students, faculty, parents, counsellors, and other stakeholders.
• Data entry and maintaining records of student interactions
• Accuracy in data entry will be required daily in this role
• Maintain the integrity of the academic record

Benefits

• Generous top-up in lieu of time off and benefits
• Professional development opportunities through access to LinkedIn Learning and discounted Continuing Education and Professional Studies courses
• Access to Greenshield+ for virtual therapy at a reduced rate to support your well-being
• Ability to contribute to RRSP or TFSA with reduced group rates
• Excellent dining options on campus
• Free access to our fitness facilities and group fitness classes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree