Customer Service Representative

TEKsystems • Tempe, AZ

2d • $21 - $21 • Onsite

About The Position

Customer service representative working in a call center environment. Handling inbound calls and some follow up calls. Answers calls and questions on prior authorization, general questions and some confidential information. Great customer service with high level attention to detail. Entering information accurately. Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity. Utilize multiple systems and programs to track information and update communication with customers.

Requirements

• 1 year of call center within recent employment (last 2-3 years)
• Ability to type 30+ wpm
• Flexibility to work any hours during of operation (Monday through Sunday, 5am to 10pm - schedules are set shifts with 2 days off and working 8 hours a day.)

Responsibilities

• Handling inbound calls and some follow up calls
• Answers calls and questions on prior authorization, general questions and some confidential information
• Entering information accurately
• Utilize multiple systems and programs to track information and update communication with customers

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed