Customer Service Representative - Des Moines, IA

Archer Daniels Midland • Des Moines, IA

5d • Onsite

About The Position

This is a full time, non-exempt position. The individual will report to the Office Supervisor and is part of the commercial merchandising team at the location. The CSR will be proficient in multiple systems within the major areas of the Clerical function, Grain Settlements, and Farmer Origination tasks. Clerical duties and tasks are standardized, resolve mainly routine questions and problems, and refer more complex issues to higher levels of responsibility. The CSR will also perform routine clerical functions, including filing, answering phones, distributing materials, and record retention.

Requirements

• HS Diploma or GED equivalent
• Basic proficiency in Word-Excel-Outlook
• Confident and courteous manner
• Ability to hear and speak clearly
• Ability to read, comprehend, and communicate, orally and in writing
• Ability to use a calculator
• Basic mathematics skills
• Position requires sitting for prolonged periods of time, phone use, and standing, bending, kneeling and operating a keyboard.

Nice To Haves

• Initiative
• Accuracy (Quality of Work)
• Results Orientation (Quantity of Work)
• Team Player
• Learning Ability/Flexibility
• Attendance/Punctuality
• Quality Customer Service
• Multi-Tasking

Responsibilities

• Process Soybean Truck Freight Payments
• Generate New Vendor Accounts
• Verify Lien Holders
• Process Soybean Settlements
• General Clerical Functions
• Document scanning and/or filing

Benefits

• Overtime pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED