Customer Service Representative
United Air Temp Air Conditioning and Heating LLC•Lorton, VA
•Onsite
About The Position
United Air Temp, the most significant residential heating, cooling, and plumbing provider in the United States, seeks a talented Customer Service Representative to join our team. As a Customer Service Representative, you will be crucial in ensuring our customers receive outstanding service and have their HVAC and plumbing systems maintained and serviced regularly. Your excellent communication skills and attention to detail will be vital in managing customer relationships and scheduling appointments.
Requirements
- Experience in customer service or sales
- Excellent verbal communication skills
- Attention to detail and problem-solving abilities
- Comfortable working in an office environment full-time
Responsibilities
- Receiving inbound calls primarily from the COD/Marketing queue.
- Assist with calls in other queues as needed.
- Will respond to all requests for services, repair calls, and Podium inquiries.
- Build and maintain long-term relationships with customers
- Solve scheduling conflicts between customers and technicians
Benefits
- Competitive hourly pay
- Comprehensive benefits package, including medical, dental, and vision insurance
- Matching 401(k) retirement savings plan
- Paid time off (vacation, sick, and personal leave combined)
- A fun and safe work environment that values talent and promotes career growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
