Customer Service Representative

LAZ Parking California•Irvine, CA

5d•Onsite

About The Position

The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients. This role requires someone who is charismatic, full of energy, responsible, good under pressure, and able to handle chaos. The representative must be proficient in basic computer skills for the parking revenue control system, able to work with or without supervision, communicate professionally and effectively, be open to feedback, and demonstrate a sense of urgency. Excellent team building and interpersonal skills are essential, as is the ability to be a team player and help motivate the team.

Requirements

Driver's license is required
Minimum of 2 years of experience
Proficient in basic computer skills in the parking revenue control system
Able to work with or without supervision
Able to communicate professionally and effectively
Open to feedback, differing opinions and other points of view
Timely and demonstrates sense of urgency
Excellent team building and interpersonal skills
A team player and can help motivate your team
Strong customer service experience
Ability to handle challenging and at times, emotionally charged situations
Ability to speak, read, and comprehend the English language
Must be able to make decisions independently and stay firm on decisions made (not easily persuaded)

Nice To Haves

Cash handling experience is preferred but not required
Parking industry experience is preferred but not required
Willingness to be flexible, work multiple facility locations

Responsibilities

Greet each vehicle at the path of entry to issue ticket or scan parking passes.
Assist customers in lobbies, lanes, and in the parking office; help direct traffic.
Greet each vehicle exiting garage for payment assistance.
Rerouting incoming volume of guests/visitors.
Do routine walks on any available stalls.
Communication with other gate attendant on stall vacancy.
Maintaining an updated log on gate vendors with required information.
Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
Add/delete accounts, and key in required information from monthly applications in the parking revenue control system.
Assist with cashiering functions as needed.
Oversee general maintenance of the garage – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.
Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
Complete other related duties as assigned.