Customer Service Representative (Aurora)
About The Position
Answer incoming customer calls and emails regarding placing orders, order status, pricing information, tracking information, order change notifications, order cancellations and/or returns, order problems, questions, and general customer concerns. Follow defined parameters to resolve customer issues as effectively and efficiently as possible. Perform order management functions within company ERP System (SAP). Maintain a high level of professionalism and work to establish a positive rapport with every caller. Assist distribution partners with the use of eCommerce and portal functions. Track sales orders through shipping and invoicing to ensure on-time delivery where possible. Update customer information in OneView, the company’s Customer Relationship Management system, during and after each call as required per procedure.
Requirements
- 3+ years of experience in Customer Service
- High School diploma or GED
- Proficient in MS Office, including Word, Excel, and Outlook as well as the Internet and other computer programs
Nice To Haves
- SAP experience preferred
Responsibilities
- Answer incoming customer calls and emails regarding placing orders, order status, pricing information, tracking information, order change notifications, order cancellations and/or returns, order problems, questions, and general customer concerns.
- Follow defined parameters to resolve customer issues as effectively and efficiently as possible.
- Perform order management functions within company ERP System (SAP).
- Maintain a high level of professionalism and work to establish a positive rapport with every caller.
- Assist distribution partners with the use of eCommerce and portal functions.
- Track sales orders through shipping and invoicing to ensure on-time delivery where possible.
- Update customer information in OneView, the company’s Customer Relationship Management system, during and after each call as required per procedure.
Benefits
- Medical, Dental, and Vision plan
- Paid Holidays (11 per year)
- Flexible PTO for exempt employees; generous PTO for non-exempt employees
- HAS, FSA and 401K matching plans
- Paid sick time
- short and long term disability insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
