Customer Service Representative

Precision Aviation Group • Carrollton, TX

9d • Onsite

About The Position

The Customer Service Representative will provide exceptional customer support to both internal and external clients by leveraging an in-depth understanding of PAG’s products and services. This role requires strong collaboration with the Customer Service Manager and the Production team to ensure efficient communication and smooth operations.

Requirements

• Collaborate effectively with other departments and individuals within the organization.
• Demonstrate strong computer skills, including proficiency in ERP systems (Quantum/Component Control) and Microsoft Office.
• Ability to read, write, and follow verbal instructions in English, with basic math skills.
• Build and maintain lasting relationships with customers, ensuring repeat business.
• Exhibit excellent interpersonal, written, and verbal communication skills.
• Possess knowledge of the aviation industry and airline Maintenance, Repair, and Overhaul (MRO) processes.
• A minimum of 3 years of related experience in customer service, sales, or a related field, preferably in the aviation industry.

Nice To Haves

• a college degree in a business-related field is preferred.

Responsibilities

• Communicate with customers regularly (weekly/daily) for updates on in-progress jobs via phone or email.
• Resolve customer inquiries related to jobs and quotes promptly.
• Manage customer quote approvals, re-quoting as necessary, ensuring client satisfaction.
• Coordinate with production, shipping, warehouse, and common carriers to expedite or trace missing or delayed shipments.
• Ensure quotes are processed efficiently and within defined timeframes.

Benefits

• health benefits the first of the month following 30 days’ employment
• medical
• dental
• vision
• base life (company paid)
• voluntary life
• short and long-term disability
• flex spending accounts
• telemedicine
• vacation and PTO time accrued with each pay cycle with a vacation carryover/payout option at year end
• 9 paid holidays
• 401k with company match contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED