Customer Service Representative

FERGUSON

1d•$15 - $19•Remote

About The Position

The National Sales Client Services team is seeking the right individual to fill an immediate need for a Customer Service Representative. This team supports internal associates across Ferguson Home sales and support teams by providing timely and accurate order information. The role focuses on researching lead times, responding to ETA requests, and identifying purchase order and sourcing details to enable customer‑facing teams to deliver a positive customer experience. This position is ideal for someone who enjoys helping others, working with structured processes, and contributing in a fast‑paced, collaborative support environment. This role is approved to be either Remote within the United States or Hybrid for associate in Newport News, VA, in accordance with company policy.

Requirements

Demonstrated focus on delivering a positive customer experience and supporting internal teams with care and accuracy
Career‑oriented mindset with a desire to learn, grow, and build foundational skills within Sales Support
Attention to detail with the ability to research and analyze order information
Process‑oriented mindset with strong organizational skills
Effective verbal and written communication skills

Responsibilities

Provide ongoing support to internal associates across Ferguson Home sales and support teams
Research and respond to lead time and ETA requests submitted through internal applications
Identify where items were ordered, including reviewing purchase orders and sourcing details
Utilize order management systems to research order history and status
Communicate clearly and professionally with internal partners through written and verbal communication
Follow established processes to ensure accurate, consistent, and timely responses
Manage multiple requests simultaneously in a fast‑paced environment while maintaining focus, attention to detail, and appropriate urgency