Customer Service Representative - 3rd Shift (Warrendale, PA) - $1,000 Sign On Bonus!

Vector Security • Marshall Township, PA

18d • Hybrid

About The Position

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every
Day! If this is how you like to work, we’d like to invite you to join our team
as a Customer Service Representative.

We offer great benefits, a competitive salary, and growth opportunities. We
think you’ll find what you want here because what we do matters - to us, our
customers, and most of all, our team members.

As a Customer Service Representative, you will respond to incoming alarm events
that involve life safety, property and environmental signals, and phone calls as
directed by account instruction and/or Company SOG. Provide exceptional
customer service experience and ensure accurate and efficient response and
documentation.

Requirements

• Knowledge – High School Diploma or Equivalent:
• Entry level position, no experience required, customer service experience - Preferred.
• Communication Skills:
• Able to read and interpret documents, procedure manuals, operating and maintenance instructions, and safety rules.
• Able to accurately understand, spell, and type words and numbers.
• These skills are needed to understand and relay account information to customers and emergency responders.
• Mathematics Skills:
• Able to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.
• These skills are needed to understand and relay account information to customers and emergency responders.
• Reasoning Ability:
• Able to apply common sense understanding to carry out instructions furnished in written, oral, diagram, map, resolution code, or schedule form.
• Able to deal with problems involving several concrete variables in standardized situations.
• These skills are needed to understand and relay account information to customers and emergency responders.
• Customer Service Skills/Abilities:
• Active and empathetic listening skills when dealing with others in all situations, including the ability to produce a calming effect on others and elicit the necessary information during a stressful situation.
• Keyboarding/Typing Skills:
• Able to efficiently and accurately input account data.
• Organization Skills:
• Able to manage multiple tasks with great attention to detail.
• Able to meet all customer deadlines (both internal and external).
• Licenses/Certifications:
• Able to obtain and maintain state licenses as needed to access customer accounts.

Nice To Haves

• Entry level position, no experience required, customer service experience - Preferred.

Responsibilities

• Handle Customer Accounts as Central Station Operator to Include:
• Receiving alarm calls dealing with life safety, property, and environment.
• Answer incoming calls in a timely manner.
• Document actions in operating software.
• Request response from public safety agencies.
• Complete outbound calls to account contact list.
• Complete Shift Duties as Assigned by CS Supervisor/Assistant Suprervisor.

Benefits

• Competitive compensation
• Medical, dental, and vision coverage
• HSA/FSA programs
• Company paid life and AD&D insurance
• Company paid short- and long-term disability
• Voluntary benefit products
• 401 (k) retirement savings plan after just 60 days
• 7 Company Holidays, plus 2 Floating holidays of your choice
• Paid Time Off
• Tuition reimbursement
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees