Customer Service Representative

TEKsystems•Beaverton, OR

17d•$20 - $21•Onsite

About The Position

We are hiring for Customer Service Representatives in Portland, OR! In this role, you'll be the voice of our brands, helping customers find the best product fit for their needs and striving for first contact resolution on questions or concerns presented. You'll handle a high volume of inbound calls, chats, and emails, providing personalized, non-scripted support that reflects our commitment to quality and care.

Requirements

1+ years of customer service experience, preferably in a retail or e-commerce environment.
Strong computer skills, including proficiency with Microsoft Office products, with an ability to confidently and efficiently navigate between six tools and systems during a single customer contact.
Excellent communication skills with the ability to handle tough conversations with professionalism.

Responsibilities

Deliver exceptional customer service by responding to inbound and calls, chats, and emails in a timely, professional manner.
Assist customers with product questions, order inquiries, account management, billing, and payment information.
Resolve customer concerns with empathy, patience, and diplomacybalancing customer expectations with company policies.
Support customers in starting a Warranty claim and or checking the status of an existing claim.
Make discretionary decisions regarding financial and non-financial assistance to ensure customer satisfaction.
Respond to product-related emails and engage in tailored, non-scripted phone conversations.
Continuously learn and stay up to date on trained product lines.
Demonstrate active listening skills and a warm, helpful demeanor in every interaction.