Customer Service Representative

Copart•Buffalo, NY

15d•$18 - $20

About The Position

Copart, Inc. is a global technology leader and the premier online vehicle auction platform, with over 200 facilities worldwide. Copart connects vehicle sellers with over 750,000 buyers in more than 190 countries. We are committed to providing an unmatched experience daily, driven by our people, processes, and technology. The Customer Service Representative (CSR) delivers exceptional customer service to both internal and external customers. With a comprehensive understanding of Copart's practices, the CSR provides solutions that enhance the customer service experience. The primary responsibility is to facilitate the release of vehicles from locations such as body shops, other facilities, and residences. This role also includes various office support functions. As the initial point of contact for many customers, the CSR represents the company. The position may evolve to include chat and email customer support. Responsibilities include answering and making calls professionally, with performance measured on call quality (knowledge, professionalism, follow-up timeliness). The focus is on call resolution, utilizing company resources to gather information and provide solutions to meet customer needs. Other duties may be assigned.

Requirements

One year of office support experience in a customer service role preferred
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem-solving skills
Computer proficiency - MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment

Nice To Haves

Bilingual skills a plus

Responsibilities

Obtain the release of vehicles from body shops, other locations, and residences.
Provide exceptional customer service to internal and external customers.
Offer solutions that aid and facilitate a unique customer service experience.
Understand client needs and offer solutions and support.
Answer and place calls in a professional manner.
Focus on call resolution and use company resources to gather information and offer solutions.
Perform other duties as assigned.
Potentially expand to include Chat and Email Customer Support.