Customer Service Representative

Spicer Advanced Gas • Groton, CT

23d • $20 - $22 • Onsite

About The Position

Join Spicer Advance Heating Oil in Kingston, MA, as our next full-time Customer Service Representative for our busy oil department to feel the difference of being valued, appreciated, respected, and, best of all, rewarded for your efforts! In this Customer Service Representative role, you spend your day engaging directly with customers, ensuring each interaction leaves them with a positive impression. You handle phone calls, emails, and chats, always providing accurate information about products, services, and policies. You're solving problems, processing customer requests, processing delivery and service sales, updating customer records with precision, and collaborating with colleagues to elevate the overall customer experience. You also take ownership of processing accounts payable invoices, giving you a well-rounded mix of administrative and customer-focused work.

Requirements

• High school diploma or equivalent
• Proficiency with computers and O365 programs
• Strong communication and problem-solving skills
• A positive attitude and a genuine desire to help people
• Ability to multitask, prioritize, and manage time effectively
• Ability to pass a background check and drug screening test

Nice To Haves

• Customer service experience in an office setting
• Associate's or bachelor's degrees

Responsibilities

• Handle phone calls, emails, and chats
• Provide accurate information about products, services, and policies
• Solve problems
• Process customer requests
• Process delivery and service sales
• Update customer records
• Collaborate with colleagues to elevate the overall customer experience
• Process accounts payable invoices

Benefits

• Competitive pay and performance-based incentives
• Health and dental benefits
• Paid time off and holidays
• Opportunities for professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED