Customer Service Representative
About The Position
Customer Contact Services (CCS) is hiring remote Customer Service Representatives to support CTI, its automotive division. CTI works with car dealerships nationwide to handle inbound calls, conduct outbound campaigns, and book service appointments. Representatives help dealerships stay connected with their customers and operate efficiently. No automotive experience is required; training is provided on dealership-related processes. This is a fully remote role requiring the employee to provide a computer and a home office setup that meets the stated equipment requirements. Representatives need customer service skills, a professional phone presence, and comfort using computers. The schedule is Monday through Friday, plus every other Saturday, with shifts scheduled within operating hours of 6:00 a.m. to 9:00 p.m. CST. Training begins Monday 11/8/2026. CCS describes its workplace as supportive and team-focused, with thorough training, ongoing learning, and opportunities for advancement. The company is a 24/7 contact center headquartered in Minnetonka, Minnesota, providing telephone answering and customer support services to businesses across multiple industries.
Requirements
- High school diploma, GED, or higher.
- At least one year of call center or customer service experience.
- Confident computer skills, including typing and moving between multiple programs at once.
- Strong spoken and written English, including correct spelling and grammar.
- Clear and accurate documentation habits.
- Good judgment when handling confidential information.
- Problem-solving skills and attention to detail.
- Commitment to excellent customer service.
- Professional phone presence and comfort using computers.
- Provide a computer and home office setup meeting the equipment requirements: Windows 11; Intel i3 or AMD Ryzen 3 processor or better; at least 8 GB installed physical memory; two monitors; webcam; wired USB headset; and wired Ethernet internet connection. Wi-Fi is not permitted.
Responsibilities
- Answer inbound calls promptly and professionally.
- Identify callers' needs and guide calls to resolution.
- Schedule service appointments for dealership customers.
- Provide accurate information about dealership products and services.
- Process online reservations and update customer records.
- Document each interaction clearly and accurately.
- Follow call scripts and procedures to provide a consistent customer experience.
- Escalate issues to supervisors when needed.
- Meet Quality Assurance standards.
- Stay current on client programs through ongoing training.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid time off
- Life insurance
- Holiday incentive pay
- Performance and outbound project bonuses
- Paid training
- Employee events and activities
- Advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
