Customer Service Representative

Worldwide Foam•Elkhart, IN

12d•$24 - $26•Onsite

About The Position

Worldwide Foam in Elkhart, IN is hiring a full-time Customer Service Representative. This role involves working closely with sales, warehouse, and procurement teams to deliver high levels of client service while upholding core values and business objectives. The representative will use various logistics tools to manage supply chain flow and ensure orders are fulfilled accurately and promptly. Key responsibilities include being the primary point of contact for customers, assisting with shipping, delivery, product, or pricing needs, nurturing customer relationships, proactively addressing concerns, and collecting feedback. The role also involves processing orders, completing data entry, reviewing sales orders, tracking shipments, working with freight and shipping partners, informing stakeholders of changes, maintaining accurate shipping records, and ensuring compliance with shipping, customs, and import/export requirements.

Requirements

Familiarity with logistics or customer service concepts
Basic understanding of shipping or inventory management processes
Basic proficiency with Microsoft 365 programs (Word, Excel, Outlook, PowerPoint, SharePoint, etc.)
Comfort learning/using CRM and logistics platforms
Excellent communication and interpersonal skills
Sharp attention to detail, problem-solving skills, and multitasking abilities
Ability to sit at a computer for extended periods and use office equipment

Nice To Haves

Bilingual
Associate degree (or equivalent experience) in logistics, business, supply chain, or a similar field

Responsibilities

Work closely with sales, warehouse, and procurement teams to deliver high levels of client service.
Use various logistics tools to manage supply chain flow and ensure orders are fulfilled accurately and promptly.
Serve as the point of contact for customers, assisting with shipping, delivery, product, or pricing needs.
Maintain a positive, helpful attitude.
Nurture strong customer relationships.
Proactively address customer concerns.
Collect customer feedback to improve operations.
Process orders, complete data entry, and review sales orders.
Track shipments to ensure timely deliveries.
Work with freight, shipping, and logistics partners to support cost-effective transportation processes.
Inform stakeholders about changes or updates.
Maintain accurate shipping records.
Ensure compliance with all shipping, customs, and import/export requirements.