Customer Service Representative - Bilingual

Little River Medical Center • Myrtle Beach, SC

11h • Onsite

About The Position

Under the direct supervision of the Front Office Supervisor, the Customer Service Representative is responsible for front office day-to-day activities including answering phones, scheduling appointments, registration of patients, collection of patient payments, filing charts, pulling charts for lab and x-ray reports, and other customer service representative duties as requested. This position is specifically looking for a Bilingual English/Spanish applicant looking for Full-Time status. Little River Medical Center is a non-profit community health center within Horry County. At Little River Medical Center, we strive to offer exceptional health services and deliver quality, compassionate care to everyone. We provide a wide range of affordable health and support services for every family.

Requirements

• High School diploma or GED
• Bilingual English/Spanish Required

Nice To Haves

• Customer Service Experience is a plus.

Responsibilities

• Greets patients, staff, and visitors in a pleasant, professional manner.
• Demonstrates the ability to establish and maintain effective, productive relations with co-workers, supervisors, patients, and the public.
• Daily appointment scheduling, answers incoming calls, makes patient appointment reminder calls, retrieval of medical records.
• Maintains a neat/well organized work area.
• Responsible for maintaining an adequate amount of supplies.
• Files charts on a daily basis.
• Pull charts for the next day.
• Keep medical records room and front office in neat order.
• Registers and/or updates patient demographic information into the patients account system on a daily basis.
• Enters patient encounter data (charges) into the patient accounting system at the end of the patient visit on a daily basis.
• Collects and enters patient payments.
• Maintains an accurate daily patient activity report which includes a record of scheduled, no-show, re-scheduled and canceled patient appointments and provides a monthly activity report to the supervisor.
• Reconciles, on a daily basis total charges and total collections entered to the patient accounting system to actual cash collection and patient encounter forms and prepares daily bank deposit.
• Certification and/or re-certification of patients who qualify for sliding fee (SFS) based upon established criteria.
• Ability to display flexibility as patient flow changes.
• Attends all in-service training as required.
• Maintains patient confidentiality at all times.
• Maintains Center confidentiality and Code of Compliance per policy.
• Performs other duties, as assigned.

Benefits

• Medical, Vision & Dental insurance.
• Employer matched 403B Retirement Plan.
• Paid Vacation time, Sick time, & Holiday's.
• Paid qualifying Administrative Leave.
• Employer Paid Health Benefits: Life / AD&D Policies, Short/Long Term Disability, and a Employee Assistant Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED