Bilingual Customer Service Representative
About The Position
We are hiring for one of the leading digital e-commerce marketplace platforms in the US. Recently, the company became the subsidiary of a Fortune 500 company and we are looking to expand our services aggressively. To support our ambitious growth agenda, we are looking for creative and passionate problem solvers to join our team as Customer Service Representatives. You will provide multi-channel support to our customers, answering questions, providing guidance, and troubleshooting issues as they arise, as well as pro-actively working towards improving our services. Full training will be provided to the right candidates.
Requirements
- Customer service
- Call center
- 2 to 3 years of call center, customer service, or claims experience
- experience with customer chats and emails
Responsibilities
- Be the face of the company to our customers
- Handle customer inquiries and complaints
- Provide information about our products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
