Bilingual Customer Service Representative

Fujifilm

7d•Hybrid

About The Position

Are you passionate about providing exceptional customer service and fluent in both English and French? Join our dynamic team as a Bilingual Customer Service Representative and become the vital link between our company and our valued customers! In this exciting role, you’ll manage inquiries, coordinate shipments and returns, and play a key part in resolving issues quickly and effectively. If you thrive in a fast-paced environment, enjoy collaborating across departments, and have a knack for organization and communication, this is the perfect opportunity to showcase your skills and make a real impact. Come be part of a company that values your bilingual talents and dedication to outstanding service! Fujifilm Canada offers a permanent hybrid work model, allowing you to split your time between working remotely from home and collaborating onsite at our Mississauga office.

Requirements

1-3 years of experience in a customer service or administrative role, preferably working with both retailers and end users.
Strong customer service skills, including active listening, problem-solving, and conflict resolution.
Exceptional organizational and interpersonal skills.
Ability to interact professionally, take ownership of issues, and follow through to resolution.
Proficient computer skills, including accurate data entry and the ability to learn and use various software applications effectively.
Excellent verbal and written communication skills in both English and French are required.

Nice To Haves

Previous experience working with SAP is a strong asset.

Responsibilities

Communicate professionally with customers via phone, email, and chat.
Manage the Customer Service email inbox, ensuring timely and accurate responses to all inquiries.
Follow up on customer requests after initial contact to ensure needs are fully met and any outstanding issues are resolved.
Review and assign gifting tickets within 24 hours of receipt using the GOMS ticket system.
Conduct regular follow-ups on open tickets every two weeks to monitor progress and address unresolved matters.
Generate shipment numbers for the Lab to facilitate re-shipment of returned orders.
Provide the 3PG team with weekly backorder reports.
Submit billing adjustments through the FAN (Financial Accounting System).
Track shipments both internally and externally, investigating and resolving short shipment claims.
Create and issue return authorization numbers as needed.
Process Speedy invoices and credits for the Finance Department.
Support other Customer Service team members with daily tasks as required.