Customer Service Representative

Grunt Style • San Antonio, TX

13d • Onsite

About The Position

Grunt Style is looking for a Customer Service Representative to join their team. This role serves as the primary point of contact for customers, responsible for addressing inquiries, resolving issues, and ensuring a positive customer experience. The position involves processing orders, making necessary updates, and escalating concerns when required. The ideal candidate is passionate about assisting people, can remain calm under pressure, and contributes to a dynamic workflow.

Requirements

• Strong customer service and problem-solving skills.
• Professional etiquette and active listening abilities.
• Ability to type a minimum of 35 WPM.
• Proficiency in Google-based tools and ability to navigate multiple programs.
• Excellent verbal and written communication skills.
• Conflict resolution and multitasking capabilities.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced environment.
• High school diploma or GED.
• Minimum of 1 year of experience in a customer service or call center environment.

Nice To Haves

• Individuals who thrive in leadership positions
• Have a passion for customer service
• Are committed to fostering a positive and efficient team environment.

Responsibilities

• Handle a high volume of inbound customer interactions via phone, email, social media, SMS, and live chat.
• Assist customers by answering product and service questions and providing recommendations.
• Maintain and update customer records accurately.
• Resolve product or service issues by identifying concerns, determining the best solution, and ensuring timely resolution.
• Assist customers with processing orders, returns, and exchanges.
• Escalate complex issues to the appropriate leadership and/or department when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED