Customer Service Representative

Planet Fitness • Downers Grove, IL

1d • Onsite

About The Position

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience! This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM. Contribute to changing people's lives every day by helping us create a healthier Planet.

Requirements

• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Customer service experience preferred.
• Continual standing and walking during your shift.
• Continual talking to members and potential members in person and on the phone during your shift.
• Must be able to lift 45 pounds.

Responsibilities

• Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.

Benefits

• Medical, Dental and Vision insurance benefits (available to eligible employees)
• Employee Referral Bonus Program
• FREE Black Card Membership
• 401(k) with generous employer match
• Profit sharing program!
• A sparkling clean work environment (where we all pitch in to keep the club pristine!)
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed