Customer Service Representative

U-Haul•Johnson City, TN

17d•Onsite

About The Position

U-Haul is seeking friendly, motivated individuals to join their team as Customer Service Representatives. In this role, you will be the primary point of contact for customers, providing exceptional service and ensuring they receive the assistance they need. Responsibilities include inspecting and maintaining equipment, using technology to manage rentals, and educating customers on products and services. This position offers on-the-job training and opportunities for advancement. U-Haul emphasizes a 'Hire Fast, Pay Fast' approach, offering same-day pay for interviews and a sign-on bonus upon completion of a certification program.

Requirements

Valid driver’s license and ability to maintain a good driving record
High school diploma or equivalent

Responsibilities

Assist customers inside and outside a U-Haul center with U-Haul products and services.
Use smartphone-based U-Scan technology to manage rentals and inventory.
Move and hook up U-Haul trucks and trailers.
Clean and inspect equipment on the lot including checking fluid levels.
Answer questions and educate customers regarding products and services.
Prepare rental invoices and accept equipment returned from rental.
Install hitches and trailer wiring.
Fill propane (certification offered through U-Haul upon employment).
Drive a forklift (certification offered through U-Haul upon employment).
Other duties as assigned.
Participate in ongoing continuous U-Haul education through U-Haul University.