Customer Service Representative

AGI•Rolling Meadows, IL

3d•Onsite

About The Position

Join AGI as a Customer Service Representative and make a meaningful impact by being the friendly face our customers trust. In our team-driven environment, you'll thrive on optimism, teamwork, and results. We’re committed to inspiring the next generation, and you’ll be at the forefront, ensuring our customers get the information they need, including the benefits of going solar. Your role will be crucial in building trust and satisfaction through clear and empathetic communication. At AGI, we prioritize personal and professional growth, offering advancement opportunities that recognize your performance and experience. Our culture embraces hard work balanced with fun, and our core values guide our expansion into new markets. You’ll be part of a people-oriented environment that’s exciting and professional, where every team member’s contribution is valued. Let’s embark on this journey together—where your efforts are celebrated, and your career can truly flourish.

Requirements

Experience in customer service, ensuring every interaction is positive and informative.
Ability to collaborate effectively with team members to resolve inquiries and enhance service delivery.
Proven track record of documenting customer interactions accurately to support continuous improvement.
Strong communication skills to assist in onboarding new team members and share best practices.
Commitment to participating in regular training sessions to stay ahead in a dynamic industry.
Empathy and patience in handling customer inquiries, fostering trust and satisfaction.
Proficiency in using customer relationship management (CRM) software to track and manage interactions.

Responsibilities

Engage with customers to provide timely and accurate information, ensuring a positive experience with every interaction.
Collaborate with team members to resolve customer inquiries efficiently, fostering a supportive and cohesive work environment.
Document customer interactions and feedback meticulously, contributing to continuous improvement in our service delivery.
Assist in the onboarding of new team members, sharing insights and best practices to build a strong, unified team.
Participate in regular training sessions to refine your skills and stay ahead in a dynamic industry landscape.