Customer Service Representative (Career Opportunity)

Destination Pet, LLC

7d • $18 - $20 • Onsite

About The Position

Destination Pet is seeking a Customer Service Representative for Paws and Play Pet Resort and Training Center. This role is ideal for someone who loves pets and people, and can manage multiple tasks including phones, customers, and maintaining a clean environment. Destination Pet is a community focused on elevating the lives of pet families, offering services like day care, boarding, grooming, training, and veterinary services. Their goal is to make pets feel at home and their humans feel at ease.

Requirements

• Must be a people-person and a pet-person.
• Solid communication skills (phone, in-person, email).
• Comfortable with multi-line phones and computer systems.
• Ability to remain calm under pressure and maintain professionalism.
• Problem-solving skills.
• High school diploma or equivalent required.
• Must be available for hours of operation between 6:00 am - 8:00 pm.
• Weekend and some Holiday availability required.

Nice To Haves

• Previous experience in customer service or retail.
• 1+ year of customer service experience preferred.

Responsibilities

• Welcoming pet parents and their pets.
• Answering phones and multi-tasking.
• Touring new clients through the facility and selling services.
• Ensuring up-to-date vaccinations are on file.
• Managing check-ins and check-outs.
• Handling cash, cards, and balancing the end-of-day cash drawer.
• Responding to complaints with patience and professionalism.
• Escorting pet guests to and from their enclosures.
• Keeping the lobby clean and welcoming.
• Supporting other team members.
• Other duties as assigned.

Benefits

• Full Time Health Benefits
• 401K
• Discounted Pet Insurance
• Access to earned wages anytime with DailyPay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED