Customer Service Representative (Career Opportunity)

Destination Pet, LLC • Greensboro, NC

8d • $14 - $17 • Onsite

About The Position

Destination Pet is seeking a Customer Service Representative for Best Friends Bed and Biscuit. This role is for someone who can make every client feel like a VIP (Very Important Pet-parent). The ideal candidate is part concierge, part chaos coordinator, and fluent in both human and hound. Destination Pet is a community that lives to elevate the love and lives of pet families, offering services such as day care, boarding, grooming, training, and veterinary services. Their goal is to make pets feel at home and their humans feel at ease.

Requirements

• Must be a people-person and a pet-person.
• Solid communication skills (phone, in-person, email).
• Comfortable with multi-line phones and computer systems.
• Ability to remain calm under pressure and maintain professionalism.
• Problem-solving skills.
• High school diploma or equivalent required.
• Previous animal care knowledge is preferred.
• Availability on evenings, weekends, and holidays required.
• Availability Monday through Sunday including alternating weekends and half days on holidays required.
• Shifts from 6:45am-7pm with regular breaks and 2-hour lunch breaks.

Nice To Haves

• Previous experience in customer service or retail.
• 1+ year of customer service experience preferred.
• Some previous animal care knowledge is preferred.

Responsibilities

• Welcoming pet parents and their furry VIPs.
• Answering phones and multi-tasking.
• Touring new clients through the facility and selling services.
• Ensuring up-to-date vaccinations are on file.
• Managing check-ins and check-outs.
• Handling cash, cards, and balancing the end-of-day cash drawer.
• Responding to complaints with patience and professionalism.
• Escorting pet guests to and from their enclosures.
• Keeping the lobby clean and welcoming.
• Supporting other team members.
• Other duties as assigned.

Benefits

• Full Time Health Benefits
• 401K
• Discounted Pet Insurance
• Access to earned wages anytime with DailyPay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED