Customer Service Representative

ZOLL Medical Corporation•Atlanta, GA

1d•Hybrid

About The Position

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests to aid in the diagnosis of respiratory sleep disorders. Our core product is the WatchPAT®️ family, a revolutionary FDA-cleared portable home sleep apnea test device, that is based on proprietary signal and analysis. 80% of patients who have sleep apnea are undiagnosed. We are committed to reach those undiagnosed patients and provide testing to promote wellness and enhance overall quality of life. WatchPAT®️ is commercially available within major markets including the U.S., Japan, and Europe, and is the leading home sleep apnea test in the US. ZOLL Itamar’s corporate headquarters, research and development and manufacturing are located in Israel with U.S. headquarters based in Atlanta, GA. As a Hybrid Customer Service & Technical Support Representative, you are part of ZOLL Itamar team that supports our customers, sales reps, and clinicians, taking inbound phone calls and assisting them with customer service questions and technical troubleshooting issues. We are looking for a high-energy, self-motivated professional who is ready to join our team.

Requirements

Two + years working as a customer support representative/technical support representative
Experience working remotely with space for an “at-home workstation”
Experience with industry standard applications (MS Office, Internet Explorer, Remote Support Tools, Windows, SQL)

Nice To Haves

Bachelor's Degree preferred
Salesforce experience
Ability to communicate technical issues in a way that is understandable to non-technical customers

Responsibilities

Provide customer service and technical support of all Itamar Medical products and services.
Receive incoming phone calls and emails - troubleshoot, research and respond to inquiries in a timely, professional manner which meets high-quality, productivity and performance standards.
Work with a diverse team to investigate, assess and resolve issues in accordance with established guidelines and policies. Inform Customer Service Manager of all unresolved issues.
Keep accurate records and document actions and discussions.
Understand and educate customers about all Itamar Medical products and services.
Retain customers through superior customer service and technical support.