Customer Service Representative

Propel Holdings•Toronto, ON

23d•CA$18 - CA$19•Onsite

About The Position

Propel is a fintech company focused on providing credit access to consumers underserved by traditional financial institutions. Their AI-driven platform offers a more comprehensive evaluation than traditional credit scores. The company has facilitated over one million loans and lines of credit, totaling over one billion dollars. Propel is seeking a Customer Service Representative to assist customers with online loan applications and the funds transfer process. This role reports to the Manager, Operations and is ideal for a self-starter who thrives in a fast-paced, entrepreneurial environment.

Requirements

High School Diploma or equivalent
Minimum of 1 year of customer service or call center experience
Excellent verbal and written communication skills in English; Spanish is an asset
Exceptional customer service skills: able to build rapport with clients and handle escalated calls
Good knowledge of Microsoft Office and Internet
Able to prioritize workload, handle high call volumes while maintaining a professional and personable approach
Demonstrated ability to thrive in a fast-paced and goal-oriented environment

Nice To Haves

Spanish language skills

Responsibilities

Handle inbound and outbound calls for multiple portfolios
Use multiple web-based applications for investigation and verification
Answer existing and potential customer questions with accuracy and urgency
Communication of appropriate course of action to clients in a friendly and professional manner
Build customer confidence in the services offered by Propel as a subject matter expert
Work as a team to obtain individual and team goals