Customer Service Representative

Lakewood Church•Houston, TX

17d•Hybrid

About The Position

Lakewood Church is seeking a caring, dependable, and service-minded Customer Service Representative to support constituents of Lakewood Church and Joel Osteen Ministries. In this role, you’ll assist constituents by phone, email, and mail, respond to inquiries about church events, support order and donation-related requests, provide prayer support as needed, and ensure clear and professional communication throughout each interaction. This position is a strong fit for someone who enjoys helping people, takes pride in finding solutions, and can remain courteous, accurate, and focused in a high-volume customer service environment.

Requirements

An uncompromised commitment to Lakewood Church’s vision, values, and core beliefs
A heart for helping people and resolving customer concerns
Strong customer service and problem-resolution skills
The ability to address challenging issues professionally and effectively
Polite, courteous, and helpful phone manners
Strong verbal and written communication skills
Strong alpha and numeric data-entry skills
Excellent data-entry accuracy and attention to detail
The ability to work effectively in a high-production, quality-focused environment
The ability to manage multiple tasks and priorities
Effective time-management skills
Experience working with databases
Proficiency in Microsoft Word, Excel, and Outlook
Minimum two years of customer service and data-entry experience
High School Diploma (required)

Nice To Haves

Some college (preferred)

Responsibilities

Respond to customer questions and concerns by telephone and email
Provide timely and effective resolution of customer concerns
Follow up on customer requests and return customer calls as needed
Assist customers with website questions, Champion Codes, File Numbers, special promotions, and other requested information
Maintain polite, courteous, helpful, and professional communication throughout every interaction
Represent Lakewood Church positively and professionally in all customer interactions and correspondence
Assist customers with placing orders and updating or changing order information
Update customer contact information as needed
Prepare Audit Gift Request Statements when requested
Prepare refund and return requests
Maintain accurate customer and account information
Support customer requests with careful attention to detail and data accuracy
Maintain knowledge of new products and current promotional offers
Provide customers with accurate information regarding products, promotions, and available services
Conduct outbound customer calls as directed by the Supervisor
Perform accurate alpha and numeric data entry
Maintain attention to detail while working in a high-production, quality-focused environment
Manage multiple customer requests and responsibilities effectively
Demonstrate strong time-management skills
Maintain compliance with the assigned work schedule