Customer Service Representative
About The Position
Copart, Inc. is a global technology leader and the premier online vehicle auction platform, with over 200 facilities worldwide. Copart connects vehicle sellers with more than 750,000 buyers in over 190 countries, aiming to provide an unmatched experience through its people, processes, and technology. The Customer Service Representative (CSR) is responsible for providing exceptional customer service to both internal and external customers. This role involves understanding Copart practices to offer solutions that facilitate a unique customer service experience, with a primary focus on obtaining the release of vehicles from various locations. The CSR acts as the face of the company, often being the first point of contact for customers. The position may expand to include chat and email customer support. Key functions include answering and placing calls professionally, focusing on call resolution, utilizing company resources to gather information, and offering solutions to meet customer needs. Other duties may be assigned.
Requirements
- High School diploma
- Excellent customer service skills and attitude
- Excellent written and verbal skills
- Proficient with office equipment
- Attention to detail
- Problem-solving skills
- Computer proficiency - MS Suite
- Typing speed 45WPM
- Professional appearance
- Ability to multi-task in a fast-paced environment
Nice To Haves
- One year of office support experience in a customer service role
- Bilingual skills
Responsibilities
- Obtain the release of vehicles located at body shops, other locations, and residences.
- Provide exceptional customer service to internal and external customers.
- Offer solutions that aid and facilitate a unique customer service experience.
- Understand client needs and offer solutions and support.
- Answer and place calls in a professional manner.
- Focus on call resolution and use company resources to gather information and offer solutions.
- Perform other duties as assigned.
- Potentially expand to include Chat and Email Customer Support.
Benefits
- Medical/Dental/Vision
- 401k plus a company match
- ESPP - Employee Stock Purchase Plan
- EAP - Employee Assistance Program (no cost to you)
- Vacation & Sick pay
- Paid Company Holidays
- Life and AD&D Insurance
- Discounts
- Many other employee benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
