Customer Service Representative

O.F. Mossberg & Sons Inc•North Haven, CT

6d•$19 - $21•Onsite

About The Position

Under the direct supervision of the Customer Service Lead, this position will perform diversified duties that support the customer and product services department. This position supports the existing product lifecycle, internal/external customers, and provides excellent customer service throughout the organization.

Requirements

High School Diploma
2 years’ experience in customer service/ sales/marketing function
Excellent communication skills – oral/written.
Proficiency with Microsoft office – excel, word, power point.
Team Player – able to work with all levels of the organization

Nice To Haves

Firearm knowledge a plus
Experience with Lean Manufacturing or willingness to learn and participate in Lean Manufacturing processes or activities

Responsibilities

Able to function in a fast-paced environment with the ability to handle multiple tasks concurrently.
Communicate with internal/external customers as they call/email/fax and provide information as requested.
Provide internal/external customer support for existing products, answer questions, follow up on action items, and track information as needed.
Partner with Shipping Department and provide support for all orders on hold/backordered, process exception reports, and freight claims.
Record product manufacturing defects, look for trends and propose solutions to management as needed.
Provide customers with product function, usage, and other information as needed.
Provide Return Goods/Merchandise Authorization forms as needed.
Maintain accurate and complete product information.
Support Order Entry as needed (Assist sales department when necessary).
Provide support for Sales, Marketing and Accounting teams (Some travel required).
Support distributors, dealers and RSM’s with any parts or service needs.
Provide any other support as needed/assigned.
Other duties as assigned by Customer Service Manager.
Participate in LEAN events as requested and look for ways to reduce waste and improve efficiencies.