Customer Service Representative

Ecolab • King of Prussia, PA

23h • Hybrid

About The Position

Ecolab is looking for a Customer Service Representative to provide critical support to our customers during the sales process. As the Customer Service Representative, you will function as the liaison with our supply chain, sales and purchasing teams to quickly and efficiently answer customer questions and provide real-time assistance. You will partner with our Commercial teams and engage in all areas of customer service activities, including but not limited to, order management, project management, and customer engagement. You will ensure a seamless experience for the customer while collaborating with supply chain (Operations, Production Quality and Logistics), Finance, Marketing, and regulatory functions. In this position you will also be responsible for collaborating with internal stakeholders to resolve all order related issues, utilizing interpersonal skills and professional standards to ensure the on-time delivery of product to customers in compliance with safety, quality standards and performance to scheduled targets. You will join a highly engaged team that is the company’s Champion of the Customer Experience, ensuring the company is focused on superior customer service.

Requirements

• Bachelor’s degree or high school diploma and 2 years of robust customer service experience
• Excellent written, verbal and communication skills
• Be self-motivated, results oriented, and proactive.
• Proficiency with Microsoft Word, Excel, and Outlook
• Ability to work in our King of Prussia, PA office on a hybrid schedule (3 days a week).

Nice To Haves

• Understanding of chemistry or other sciences
• Experience with SAP or other ERP systems.

Responsibilities

• Provide exceptional customer service by communicating within our service levels to internal and external customers, by email and phone.
• Manage orders through the entire life cycle (order entry to invoice).
• Collaborate with key members of Sales, supply chain, finance, and regulatory/compliance to assure order fulfillment.
• Arrange appropriate logistics when necessary, shipping and tracking.
• Proactively mitigate customer service issues and escalate to the Customer Service Manager or Manager where appropriate.
• Be able to work in a fast-paced environment while handling high volume email communications.
• Provide exception management, such as ensuring credit issues are resolved.
• Be able to work collaboratively with a team and on your own.

Benefits

• Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level