Customer Service Representative

Amynta Group•Fort Worth, TX

18d•Onsite

About The Position

The Amynta Group is seeking experienced Bilingual and Non-Bilingual Customer Service Representatives for its Fort Worth, TX call center location. The Customer Service team will be responsible for handling all incoming calls from customers. This department is a fast-paced environment where the company strives to provide exceptional customer service. They are seeking energetic employees who possess a pleasant attitude, have prior call center phone skills, can answer incoming calls with a smile in their voice, while multi-tasking on claims at the same time, and who work well with other team members.

Requirements

Minimum of 2 years of experience working in an inbound call support role
Customer service interaction within a customer support work environment
Analytical and able to assist with customer requests
High school diploma or GED
Self-starter with strong attention to detail
Excellent verbal communication skills
Ability to research and work independently
Active listening skills within a work environment
Experience with Microsoft Word, Excel and Outlook
Proper grammar and writing skills to ensure concise communications
Ability to multitask within various software applications

Nice To Haves

Bilingual preferred

Responsibilities

Handle high volume of nationwide inbound customer care calls in a timely manner
Utilize computer technology to document customer interactions
Research and verify warranty contracts pertaining to existing customers
Gather customer's key information, verify key aspects and then determine a resolution
Handle customer related questions in a timely manner
Identify and assist with any customer-based requests
Identify and escalate priority issues per customer interactions after de-escalation steps
Assures that appropriate documentation is maintained or updated regarding customer information
Ensure customer satisfaction by addressing all aspects of customer related concerns
Adhere to quality assurance guidelines and expectations
Ability to prioritize and multi-task in order to complete work tasks effectively
Required to learn and retain all aspects of company related product knowledge
Stay current and proficient with all client-based systems and software
Adhere and maintain daily key performance metrics
Adhere to assigned work schedule and hours based on business needs
Ensure clear understanding of all required monthly performance metrics
Required to adhere to all documented procedures and guidelines related to customer support