Customer Service Representative

Rich Products Corporation

21d • $49,087 - $66,412

About The Position

The Customer Service Representative position will work with brokers, field sales, distribution centers & internal Rich Products Corporation Associates to proactively manage the service requirements of our customers in an efficient & cost effective manner that is mutually beneficial to the customer and Rich Products.

Requirements

• Bachelor’s degree in business or related field with 1+ year business experience to include customer service
• Strong written and verbal communication skills (interpersonal skills)
• Demonstrated problem-solving skills and trouble-shooting skills
• Demonstrated ability to multitask and work under pressure
• Strong decision-making skills
• Demonstrated ability to work in a team atmosphere
• Flexibility
• Strong PC proficiency to include Microsoft Office Word, Excel, PowerPoint (Access preferred)

Nice To Haves

• Spanish and/or French language skills preferred
• SAP or related systems experience preferred

Responsibilities

• Receive & respond to inquiries from customers, brokers, field sales and internal associates in regards to order status, products, pricing, promotions and forecast information
• Perform troubleshooting and develop permanent solutions
• Process customer orders and manage order data integrity
• Support maximum order fulfillment activities by collaborating with fellow CS&L associates
• Coordinate required distribution activities and notify customers regarding order fulfillment
• Develop and leverage relationships with Third Party distribution partners
• Support the Customer Service & Logistics organization with departmental projects
• Ensure customer expectations are understood and met
• Interpret company policies / procedures and enforce compliance
• Special projects as needed

Benefits

• In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level