Customer Service Representative

Milgard Manufacturing LLC • Tualatin, OR

16d • $24 - $26 • Onsite

About The Position

As a Customer Service Representative, you'll play a critical role in supporting Milgard's customers by providing outstanding service, coordinating warranty and service requests, and collaborating with internal teams to ensure customer satisfaction.

Requirements

• Minimum of 1 year of customer service experience utilizing an enterprise system, preferably within a manufacturing environment.
• High School Diploma required
• Ability to read, write, and communicate effectively in English.
• Strong ability to work independently and effectively under pressure.
• Sense of urgency with the ability to meet deadlines.
• Excellent customer service and interpersonal communication skills.
• Computer literacy and the ability to quickly learn new software systems.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional problem-solving and follow-through skills.

Nice To Haves

• Previous window industry sales and/or customer service experience preferred.
• some college preferred.

Responsibilities

• Provide quality customer service and customer care in support of Milgard's customer base.
• Process and review service requests in a timely and accurate manner.
• Communicate professionally with external customers and internal partners regarding product and business-related issues.
• Support the customer service process by working closely with Outside Sales Representatives, Production teams, and Scheduling departments.
• Schedule Service Technicians to perform warranty and service repairs.
• Maintain accurate documentation and follow up on customer inquiries through resolution.
• Partner with cross-functional teams to ensure a seamless customer experience.

Benefits

• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic
• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance
• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED